Trackable

General

Getting Started

Welcome to Trackable by Sovi Apps! This guide will walk you through setting up and using our order tracking app for your Shopify store. What is Trackable?

Introduction Welcome to Trackable - Order Status ("we", "our", or "us"), operated by Sovi Apps. We respect your privacy and are committed to protecting

Troubleshooting: 404 Errors When Tracking Orders

If your customers are seeing 404 errors when trying to track their orders, or if you encounter this issue while testing, this guide will help you identify

Customizing Your Track Your Order Page

Trackable gives you several ways to customize the look and feel of your order tracking page. This guide covers both the in-app settings and advanced

Order Status or Tracking Information Incorrect

If your customers are reporting that their order status or tracking information is not displaying correctly, this is typically related to one of several

How to View Your Order Lookup Analytics

Trackable provides insights into how your customers are using the order tracking feature. This guide shows you how to access and understand your order

Introduction These Terms of Service ("Terms") govern your use of Trackable - Order Status ("the App", "Service"), a Shopify application operated by Sovi