How to View Your Order Lookup Analytics

Trackable provides insights into how your customers are using the order tracking feature. This guide shows you how to access and understand your order lookup analytics.

Accessing Your Analytics

Log in to your Shopify admin
Click on Apps in the left sidebar
Find and click on Trackable
The analytics section is displayed at the bottom of the main dashboard (Order Status page)

Understanding Your Analytics Dashboard

30-Day Lookup Count

At the top of the analytics card, a badge displays the total number of order lookups in the last 30 days. This gives you a quick overview of how frequently customers are checking their order status.

7-Day Lookup Chart

Below the total count, a bar chart shows daily lookups over the past 7 days. Each bar represents one day, with:

The date label below each bar (e.g., “Feb 15”)
Blue bars for days with lookups, gray bars for days with none
Hover over any bar to see the exact number of lookups for that day via a tooltip

If no lookups have been recorded yet, you will see an empty state message: “No analytics data yet — Once customers start using your order tracking page, analytics will appear here.”

Interpreting Your Analytics

Customer Engagement

High lookup numbers generally indicate that:

Customers are engaged with your post-purchase experience
Your tracking page is easily accessible
Customers are actively checking their order status rather than contacting support

Customer Service Impact

If you see a reduction in “Where is my order?” support inquiries after setting up Trackable, the self-service tracking page is doing its job.

Peak Days

Identifying days with higher lookup volumes can help you:

Understand customer behavior patterns
Plan customer service staffing
Recognize shipping or delivery patterns

Monitoring Usage Limits

Free Plan

On the FREE plan, you have 100 order lookups per month. The app monitors your usage and shows warnings at two levels:

Approaching limit (80+ lookups): A warning banner appears on your dashboard with a link to manage your subscription
Exceeded limit (100+ lookups): A critical banner appears, and order tracking will be temporarily unavailable for your customers until you upgrade

To restore tracking for your customers, upgrade to the PRO plan via the link in the banner or through Shopify’s managed pricing page.

PRO Plan

On the PRO plan ($9.99/month), you get:

Unlimited order lookups — no usage warnings or limits
Custom CSS — style the tracking results page with your own CSS via the Settings page
All features of the FREE plan

Tips for Increasing Tracking Page Usage

If your analytics show low usage, consider:

Adding a link to the tracking page in your store’s main navigation
Including a direct tracking link in order confirmation emails (you can use auto-fill links like ?email=EMAIL&order_id=ORDERNUM)
Adding a “Track Your Order” link in your site footer
Mentioning the tracking page in shipping notification emails

Troubleshooting

If your analytics are not displaying correctly:

Refresh the page
Ensure the app is installed correctly and the tracking page is published
Contact support at support@soviapps.com if issues persist