Privacy Policy

Introduction

Welcome to Trackable - Order Status (“we”, “our”, or “us”), operated by Sovi Apps. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Shopify app.

Data We Collect

Our app collects the following information:

• Customer Information: Email addresses and phone numbers that customers provide when tracking their orders
• Order Information: Order numbers and order status details retrieved from Shopify at the time of lookup
• Technical Data: IP addresses and user agent strings associated with order lookup requests
• Usage Data: Information about how merchants use our app, including number of order lookups and timestamps
• Shop Information: Basic information about your Shopify store, including shop domain, name, and email

How We Use Your Data

We use the collected data for the following purposes:

• Order Tracking: To allow your customers to look up their order status, view tracking details, and see shipment information
• Shipping Address Display: To display a map of the shipping location on the tracking results page using geocoding services
• Analytics: To provide merchants with usage statistics and lookup trends on the app dashboard
• Billing: To track usage for our billing model (100 free lookups per month on the FREE plan)
• Customer Support: To assist with any issues that arise with the app

Third-Party Services

We share data with the following third-party services as necessary for the app to function:

• Shopify: We access order, customer, and fulfillment data through the Shopify Admin API to provide tracking results. This data is fetched in real-time and is not permanently stored by our app beyond lookup records.
• Mapbox: We send the shipping address to Mapbox’s geocoding API to convert it into map coordinates for displaying a static map on the tracking results page. Mapbox receives the address text only and does not receive customer names, email addresses, or order details.
• Neon PostgreSQL: Our database provider for storing shop information, order lookup records, and subscription data.
• Render: Our hosting provider where the application is deployed and runs.
• Help Scout: For customer support communications.

Data Storage and Security

• All data is stored in secure cloud-based databases with encryption at rest and in transit
• Database connections use SSL/TLS encryption
• We use industry-standard security measures to protect your data
• Access to your data is restricted to authorized personnel only
• We do not sell your data to third parties

Data Retention

• Order lookup records (email, phone, order ID, timestamp) are retained for analytics and billing purposes
• Order details (items, pricing, tracking events) are fetched from Shopify in real-time and are not stored by our app
• Shop data is retained for as long as you use our app
• Upon app uninstallation, all shop data including lookup records and subscription information is deleted

Your Rights

You have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Objection: Object to processing of your data
• Data Portability: Request transfer of your data

GDPR, CCPA, and PIPEDA Compliance

Our app is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Shopify’s privacy requirements for apps

We respond to all data subject requests through Shopify’s privacy webhooks system. When Shopify notifies us of data access or deletion requests, we process them promptly:

• Data access requests: We compile and provide all stored data associated with the requesting customer
• Data deletion requests: We delete all order lookup records associated with the customer
• Shop data deletion: Upon app uninstallation, we delete all shop data including lookups, subscriptions, and shop records

Cookies and Tracking

Our app uses:

• Session tokens for merchant authentication (not third-party cookies)
• No tracking pixels or third-party analytics tools on the customer-facing tracking page

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: support@soviapps.com

Last Updated: February 16, 2026